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Lukoil Energies Returns Policy
Introduction
At Lukoil Energies, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we offer a returns policy to ensure a smooth and fair resolution. This policy outlines the conditions under which you can return products purchased from us.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Product Condition: Products must be returned in their original condition, unopened, and with all original packaging and documentation.
Time Frame: Returns must be initiated within 30 days of the purchase date.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used or are not in their original condition.
- Customized or special-order items.
- Products purchased more than 30 days ago.
- Items not purchased directly from Lukoil Energies (e.g., third-party resellers).
How to Initiate a Return
To initiate a return:
Contact Us: Reach out to our customer service team at info@lukoilenergies.co.ke or 0790 004 954 with your order details and reason for the return.
Return Authorization: Our team will provide you with a Return Authorization Number and instructions for returning the product.
Return Shipping: Ship the product back to us using a trackable shipping method. Please ensure the Return Authorization Number is included with the return package.
Return Shipping Costs
Defective or Incorrect Products: If the return is due to a defect or an error on our part, we will cover the return shipping costs.
Other Returns: For other returns, customers are responsible for the return shipping costs.
Refunds and Exchanges
Refunds: Once we receive and inspect the returned product, we will process a refund to your original payment method within 7-10 business days.
Exchanges: If you would like to exchange a product, please follow the return process and place a new order for the desired item.
Contact Information
For any questions or further assistance regarding returns, please contact:
Email: info@lukoilenergies.co.ke
Phone: 0790 004 954 / 0795 824 440
Changes to This Policy
Lukoil Energies reserves the right to update or amend this returns policy at any time. Any changes will be posted on our website, and the updated policy will apply to all returns initiated after the change.