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Lukoil Energies Returns Privacy Policy
Introduction
Welcome to Lukoil Energies. This Returns Privacy Policy explains how we collect, use, and protect your personal information in connection with our returns process. Your privacy is important to us, and we are committed to ensuring that your personal data is handled with care and in compliance with applicable data protection laws.
Information We Collect
When you request a return, we collect and process the following types of personal information:
Contact Information: Name, email address, phone number, and shipping address.
Order Information: Order number, product details, purchase date, and payment information.
Return Information: Reason for return, condition of the product, and any additional comments related to the return.
How We Use Your Information
We use your personal information for the following purposes:
Processing Returns: To facilitate and manage the return of products, including verifying return eligibility and processing refunds or exchanges.
Customer Support: To communicate with you regarding your return request and address any issues or questions you may have.
Record Keeping: To maintain accurate records of transactions and returns for accounting and auditing purposes.
Compliance: To comply with legal and regulatory requirements.
Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in processing returns, such as payment processors or logistics companies. These service providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
Legal Requirements: We may disclose your information if required by law or to comply with legal processes, such as responding to a subpoena or a court order.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Despite our efforts, no security measures are completely infallible, and we cannot guarantee the absolute security of your data.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request correction of any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
Objection: You can object to the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Policy
We may update this Returns Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
Contact Us
If you have any questions or concerns about this Returns Privacy Policy or how we handle your personal information, please contact us at:
Email: info@lukoilenergies.co.ke
Phone: 0790 004 954 / 0795 824 440
Complaints
If you believe that your privacy rights have been violated or that we have not addressed your concerns appropriately, you have the right to lodge a complaint with a relevant data protection authority.